FREQUENTLY ASKED QUESTIONS
I'm confused....what is Mama Foods?!
MMama Foods Cloud Kitchen is the newest delivery platform in town which houses a variety of premium brands like Mama Lou’s, Nonna's, Persialive and more. Order from multiple cuisines and have them delivered together. WAVE GOODBYE TO MULTIPLE DELIVERY FEES.
Soooo, does this mean I can order Pizza with your Milk Tea and get them all in one go?
Yes, that's exactly why we're here for.
Are you open for dine-in?
Yes! Mama Lou's and Nonna's branches are now open for dine-in. Indoor dining is exclusive for fully vaccinated guests while alfresco is at 50% capacity only. Vaccination cards must be presented before entry. According to Metro Manila Council, only vaccinated individuals are allowed to enter restaurants and other food establishments.
Where can I dine-in?
Is it safe to dine-in at your store locations?
Yes! Your safety is still our priority. Our Family Members are 100% fully vaccinated. We have a safety seal in ALL our branches, which means we comply to all health and safety protocols mandated by the government. We do temperature check before anyone comes in, hand sanitizers and alcohol are placed all over for guests to use, and air purifiers are present in each store. Rest assured, disinfection is also done regularly for everyone's safety.
What are your modes of payment in store branches?
For everyone's safety, we highly encourage cashless payment through GCash, Shopee Pay, Paymongo, credit and debit cards, but we still accept cash.
I paid for my order already but I changed my mind, I'd like to cancel it. Can I refund the amount paid?
For more details about refund policy, kindly Click Here. Once your refund request has been approved, we'll process it right away. For your reference, if the request was made on a Weekday, it will be refunded within 24 hours, while if the refund request was made on a Weekend, it will be refunded in 1-3 business days (Weekdays).
I don't want to dine-in yet, do you deliver to my area?
Yes. Find the nearest Mama Foods in your area! We deliver anywhere in Metro Manila, select areas in Cavite, Laguna, and Rizal subject to calculated delivery fees!
There's no Mama Foods branch in my city, does this mean I cannot order?
Of course not! Just select your prefered branch, and we'll find ways to deliver your orders to you!* You can book a courier, or ask for us to book on your behalf.*Subject to third-party courier fees
How much is your delivery fee?
In-house delivery (Within 15 KM from the nearest branch) - Calculated delivery fee starts at P80. For locations beyond our in-house delivery service area - Subject to your preferred courier's fee. Oh, and we can also help book one for you!
Can I order for same-day delivery?
Yes, of course! Just place your order before our closing hours 👉 Click Here Orders placed beyond our business hours will be processed the next day.
What modes of payment do you accept?
This website only accepts debit or credit card payments.If you want to order using a different payment method, see other ordering channels below.
OTHER ORDERING CHANNELS:
Do you cater to bulk orders?
Yes! Send us your inquiry on 09175616262 or #MAMA (#6262)